Frequently Asked Questions

How do I choose the right device?

All our customers are provided the tools to make the correct decisions regarding their machine purchase. Options are:

Calling our Clinical Sleep Educators toll free:
Browse Our Machine Product Categories:

a- Categories listed show how each machine functions and the ranks by popularity by previous customers. The top products ascend to the top of our categories.

What are data capable machines?

These types of machines track your therapy progress and performance over time. Over the length of time on your therapy, this tool is very effective in spotting issues and help make the correct changes for overall treatment. Your physician and you can effectively use the recorded information to make the desired changes to your treatment. The data collected allows you to view the following:

Total hours used
AHI (apnea hypopnea index = how many respiratory events per hour of sleep)
Leak rate
Average pressure (if using Auto Positive Airway Pressure)

How often should I clean my filters?

If the filters are made from foam, they should be cleaned as soon as they become discolored. Most manufacturers recommend they be rinsed weekly under clear running water and air dry before reinstalling them in the machine.

Disposable filters

These types of filters are not recommended to be cleaned, but changed out instead. Manufacturers recommend changing the disposable filter once a month.

Is there a machine that runs on batteries? How long do they last?

Tons of CPAPs operate on 12 volt power. If your machine has a DC outlet, a round, single hole in the back or side of the unit, then you should be able to operate it from a 12 DC power source. Usually, the DC power cord plugs into the PAP machine and end in a cigarette lighter plug. To connect your machine directly to a battery, you would need a DC adapter cable that fits over the cigarette lighter plug on the DC power cord and ends in alligator clips.

For longer usage time, we recommend a deep-cycle marine type battery. It will run most devices at most pressures for a time of three nights before needing to be recharged. We sell a variety of portable, rechargeable, battery packs on our site with a minimalistic design that will operate most CPAPs and most pressures for one night. In addition, we also carry battery kits that come with all parts needed to run your machine off of battery power including the cables needed for your machine.

How do I change the pressure setting on my device?

Follow up with your referring physician for an updated prescription; then forward that information to your local sleep center for adjustment.
If one cannot be found, call your local hospital and they’ll direct you to the closest sleep disorder center.

Prescriptions:

Federal law requires us to have a valid prescription before shipping your machine, humidifier or mask. In order for us to fulfill the requirement, please send in a script with a future expiration date, written for “99 months or lifetime need”. If the needed prerequisites are included in the prescription; you may purchase your CPAP equipment through RightDME.com

How can I acquire a prescription?

In order to make any purchases for masks, machines, humidifiers etc from RightDME.com we require a signed prescription from a physician.

How can we help?

We can request your RX on your behalf.

When you check out, let us know you would like us to request., or you can log into your account to have us request your RX from a doctor located inside the USA.

Email your prescription to: info@rightdme.com
Fax your prescription to:
Upload your prescription in your account under the prescription section.

In order for us to process your order promptly, please write your order number on your RX before sending it in.

Who can write me a prescription?

Medical Doctor
Doctor of Osteopathy
Physiatrist (MD only)
Nurse Practioner
Physicians Assistant
Dentist
Naturopathic Physicians

What physicians do we not accept prescriptions from?

Psychologist
Optometrist
Podiatrist
Chiropractor

Your prescription can be written on a prescription pad which includes the physician’s contact information, your name and is signed by the care provider including a statement about the equipment needed.

Example:

CPAP
BIPAP
CPAP Mask
CPAP Supplies
CPAP Humidifier

When purchasing a device, essentially your RX will have the necessary information including the pressure setting. However, if it is not included on the RSX, the pressure setting may be provided by you.

Will an old prescription work or do I need a new one?

Some prescriptions are written out for “99 months or lifetime need” and usually can be used to get the prescribed equipment as often as needed for therapy continuation. However if the following listed below are present; a new prescription will be needed:

The RX notates an expiration date
The RX lists a number of refills

Will RightDME.com accept a prescription from any U.S doctor?

If you have a valid prescription from a valid physician (listed above), we will fill your order and have it shipped to any US state.

How do I submit a prescription to RightDME.com?

Fax it in to:
Upload your prescription in your account under the prescriptions section.
Email your prescription to: info@rightdme.com

What does a CPAP prescription need to say?

Must contain all of the following information:

Following phrases or words : “CPAP or continuous positive airway pressure”
Your physician’s contact information
Your physician’s signature
Patient’s full name
Patient’s date of birth
Patient’s specific pressure setting:

I.e:

12 cm/H2O
12
6 cm/H2O
6

What does an APAP prescription need to say?

Must contain all of the following information:

Following phrases or words : “APAP, AutoPAP, Autoset, Auto CPAP, Auto Adjusting CPAP, Auto positive airway pressure.
Your physician’s contact information.
Your physician’s signature.
Patient’s full namePatient’s date of birth.
Patient’s specific pressure setting:

I.e:

4-20cm/H2O
4-20
5-15cm/H2O
5-15

What does a BIPAP prescription need to say?

Must contain all of the following information

Following phrases or words :

“BIPAP, BiLevel, VPAP, or continuous BiLevel pressure
Your physician’s contact information
Your physician’s signature
Patient’s full name
Patient’s date of birth
Patient’s specific pressure setting:

Inspiration pressure (referred to as IPAP or breathing in pressure) I.e:

IPAP 12 cm/H2O
IPAP 12
IPAP 8 cm/H2O
IPAP 8

Expiration pressure (Also called EPAP or breathing out pressure) I.e:

EPAP 8 cm/H2O
EPAP 8
EPAP 4cm/H2O
EPAP 4

What does a BIPAP ST prescription need to say?

Must contain all of the following information

Following phrases or words :

“BIPAP ST, Synchrony ST, VPAP ST”
Your physician’s contact information
Your physician’s signature
Patient’s full name
Patient’s date of birth
Patient’s specific pressure setting:

Inspiration pressure (referred to as IPAP or breathing in pressure) I.e:

IPAP 12 cm/H2O
IPAP 12
IPAP 8 cm/H2O
IPAP 8
RR 11 (respiratory rate)

Expiration pressure (Also called EPAP or breathing out pressure) I.e:

EPAP 8 cm/H2O
EPAP 8
EPAP 4cm/H2O
EPAP 4
RR 11 (respiratory rate)

What does an ASV prescription need to say?

Must contain all of the following information

Following phrases or words :

“ASV, Auto Servo Ventilation, Auto Servo Ventilator, BIPAP Servo Ventilation”
Your physician’s contact information
Your physician’s signature
Patient’s full name
Patient’s date of birth
Patient’s specific pressure setting:

Inspiration pressure (referred to as IPAP or breathing in pressure) I.e:

Max PS 15 cm/H2O, Min PS 3 cm/H2O
IPAP min 5 cm - Max 15 cm

Expiration pressure (Also called EPAP or breathing out pressure) I.e:

EPAP 5 cm/H2O
EPAP 5 cm
EPAP 5

What does a humidifier prescription need to say?

Must contain the following information:

Following words or phrases: “Humidifier, CPAP humidifier, CPAP Supplies, CPAP mask, CPAP, Continuous Positive Airway Pressure, APAP, Auto CPAP, Auto Adjusting CPAP, Self Adjusting CPAP, BIPAP, BiLevel, VPAP, BIPAP Auto, BIPAP ST, Sunchrony ST, VPAP ST”
Your physician’s contact information
Your physician’s signature
Patient’s full name
Patient’s date of birth

What does a mask prescription need to say?

Must contain the following information:

One of the following words or phrases: “CPAP mask, CPAP Supplies, CPAP Humidifier, Continuous Positive Airway Pressure, APAP, Auto CPAP, Auto Adjusting CPAP, BIPAP, BiLevel, VPAP, BIPAP Auto, BIPAP ST, VPAP ST”
Physician’s contact information
Physician’s signature
Patient’s full name
Patient’s date of birth

Insurance:

How does my insurance billing work?

Purchasing through Right DME.com is predominately going to be a cheaper experience than going through your insurance with copays and deductibles. Our website's sole purpose is to deliver you with top of the line medical distribution of the latest PAP devices and gear. We do not accept insurance assignments, nor do we have an NPI number, or participate with any insurance groups. However, a pre-populated insurance form is available for all RightDME users for your insurance company. It is the consumer's responsibility to check with your insurance provider in order to properly determine if reimbursement is possible on your purchases. Government insurance policies (Medicare, Medicaid.) will not reimburse RightDME.com

Will my insurance company reimburse my online cash purchase?

Getting reimbursement is between the insurance provider and yourself. If you’re looking for reimbursement, please make sure you check with your insurance provider prior to making your purchase. RightDME.com is out of network for all insurance policies; however in most cases insurances will consider reimbursement.

Our website is cash based and strictly designed for high volume and with patient necessity being number one. We steer clear of any dealings with insurance companies; in doing so we pass all savings directly to our customers. Itemized invoice with usable billing information and codes can be provided for the items purchased from us.

Do you accept private insurance?

Due to our user friendly design to maximize customers saving margins we do not accept private insurances. However, we do give you insurance invoices that are compliant allowing you to get the proper reimbursement from your insurance providers.

Do you accept Medicare?

RightDME.com does not accept Medicare nor any government insurance policy.

What Determines the Date of Service on the claim form for Insurances?

This is determined by the date that the package ships from our warehouse to you.

Our website is available to ship Monday-Friday excluding weather related issues and holidays.

I.e: if you purchase an item on November 21st, the item will be shipped on the following Monday November 23rd. For this reason the invoice will state November 23rd as the DOS on the claim.

What is the Tax ID for RightDME.com?

If you’re a filing a claim for your insurance, enter the company name as: FOR BILLING TO FILL OUT

Does RightDME.com have an NPI number?

RightDME.com does not have a National Provider Identifier) since we are a cash or self pay business.